Terms and Conditions

General Terms and Conditions of

Nikola Property d.o.o

These terms apply to all contractual relationships between

Nikola Property d.o.o

Radica Stjepana 14a, 23000 Zadar

OIB: 83728201044

VAT ID: HR83728201044

represented by: Nikolaus Offner

hereinafter referred to as the “Host”

and the customer – hereinafter referred to as the “Guest”.

By agreeing to these T, the customer declares that they are at least 18 years old and have full legal capacity to assume rights and obligations.

Scope of Application

These General Terms and Conditions apply to all services and contractual relationships between the Host and the Guest in connection with the booking and use of the offered holiday apartments.

Bookings made through this website are brokered by the Austrian company in mobilis Objektmanagement GmbH. The Guest’s contractual partner regarding the accommodation service is exclusively Nikola Property d.o.o. The broker does not become a party to the accommodation contract.

These General Terms and Conditions govern the contractual relationship between the Guest and the Host.

By completing the booking, the Guest recognizes this business relationship as binding.

Deviating conditions of the Guest shall not apply unless their validity is expressly agreed to in writing.

Conclusion of Contract/Reservation

A reservation is considered made after the Host has accepted your reservation request. A confirmation will be sent to the Guest via email or phone message.

If the Host requests the Guest to make a deposit, the contract is concluded on the condition that the Guest makes the deposit within a set period of 7 days.

The deposit is a partial payment toward the agreed fee.

For online bookings or contracts concluded via distance selling, there is no statutory right of withdrawal in the area of accommodation for a specific date according to EU directives. Only the agreed cancellation conditions apply.

Payment Terms

By completing the reservation, the Guest agrees to make a payment to the Host for the booked stay.

The prices displayed at the time of booking apply. These are part of the contract.

Payment must be made by the Guest within 10 days of receiving the invoice via email. In the event of a payment delay, the Host is entitled to remind the Guest in writing via email and set a grace period of 5 calendar days for payment. If full payment is not received within this grace period, the Host is entitled to withdraw from the contract and cancel the reservation. In this case, the agreed cancellation conditions apply and the Host is entitled to invoice the corresponding cancellation fees.

The Host is entitled to request a security deposit.

Arrival Conditions / Start and End of Accommodation

Check-in is possible from 3:00 PM on the day of arrival.

Check-in takes place either at the reception or via a self-check-in process, depending on the accommodation.

At staffed locations, registration takes place in person at the reception.

For accommodations with self-check-in, the Guest is obliged to electronically transmit the required identification data before arrival so that the legally required registration can take place. In this case, the access key will be stored in a secure key system.

The Guest is obliged to present a valid ID document for check-in and to provide the data required for legal reporting obligations.

Check-out takes place by 10:00 AM on the day of departure.

If the property is not returned by this time, the Guest may be charged an additional daily rate according to the current price list.

Contractual Use of the Accommodation

The accommodation is rented exclusively for lodging purposes and may only be used for temporary private use as a holiday home.

The following are specifically not permitted:

The maximum occupancy is determined by the maximum number of people for the respective apartment specified in the booking process and selected by the Guest. This maximum number must be strictly observed.

In the event of exceptional soiling, an additional cleaning fee may be charged.

Changes to Reservations

The Guest can change their reservation in writing (by mail or email) using the following contact details:

Email: office@nikola-property.com

Postal address: Nikola Property d.o.o., Radica Stjepana 14a, 23000 Zadar

There is no entitlement to have the change carried out. Statutory claims remain unaffected.

Withdrawal by the Guest / Cancellation Conditions

A binding accommodation contract is concluded upon completion of the booking. There is no right of free withdrawal.

In the event of withdrawal by the Guest, regardless of the time of the declaration, the agreed total price must be paid as liquidated damages.

This also applies in the event of non-arrival or early departure.

Payments already made will be credited.

The Guest reserves the right to prove that no damage or significantly less damage has occurred.

The conclusion of travel insurance is recommended (e.g., via www.europaeische.at).

House Rules:

The Guest undertakes to comply with the house rules applicable in the accommodation. These can be viewed at the reception. In the event of serious or repeated violations of the house rules, the Host is entitled to terminate the contractual relationship for good cause.

Noise disturbance, illegal acts, or disruption of the house community entitle the Host to immediate termination of the contract without refund.

Limitation of Liability:

The Host is only liable for damages based on intentional or grossly negligent behavior.

Liability for slight negligence is excluded to the extent permitted by law.

Liability for lost vacation time, indirect damage, or consequential damage is excluded.

The Host is not liable for the non-performance or delayed performance of contractual obligations if these are based on events of force majeure beyond the Host’s control.

Force majeure includes, but is not limited to:

Floods, earthquakes, natural disasters, extreme weather events, other acts of God, acts of terrorism, war, pandemics, epidemics, official orders, strikes, fire or failure of energy or water supply, disruptions of telecommunications or IT infrastructure, and other unforeseeable events that cannot be prevented even with reasonable care.

The Host assumes no liability for temporary failures of infrastructure such as internet, electricity, water, air conditioning, pools, or other facilities, unless these were caused intentionally or through gross negligence.

In such cases, there is no claim for damages or other compensation.

The Host assumes no liability for the loss of or damage to vehicles parked or maneuvered on the accommodation grounds or their contents.

These limitations of liability do not apply to damage to life, limb, or health, or to mandatory statutory liability regulations.

Compensation for Damages:

The Guest is liable for all damage to the accommodation, the inventory, or shared facilities caused by them or persons traveling with them. Compensation is based on the necessary repair costs or – if a repair is not economically feasible – on the current value of the damaged item.

The Host is entitled to provide corresponding evidence and invoice the costs to the Guest.

The Guest is obliged to report any damage immediately.

The Guest is obliged to keep provided keys or means of access carefully. In the event of loss, the Host must be informed immediately. The Host is entitled to charge the Guest for the costs of replacement, necessary security measures, or an exchange of locking systems to a reasonable extent.

If the Guest causes a false alarm through improper use of the accommodation or by disregarding safety or fire protection devices (e.g., by smoking in prohibited areas, using open flames, or other incorrect operation of safety equipment), the Host is entitled to charge the Guest for the costs actually incurred as a result.

Data protection

The Host processes the Guest’s personal data exclusively within the framework of statutory data protection regulations and only to the extent necessary for the execution of the accommodation booking and to fulfill legal reporting obligations.

Personal data may be used in particular for contract processing, invoicing, communication, and to fulfill official obligations.

Further information on the processing of personal data and the Guest’s rights is contained in the Host’s privacy policy.

Final Provisions

Pets:

Pets are not allowed. An exception requires written permission from the Host. In such a case, the price for a pet is €25.00 per day.

Applicable Law Jurisdiction:

The law of the Republic of Croatia applies.

For all disputes arising from or in connection with this contractual relationship, the court with subject-matter jurisdiction at the Host’s registered office shall be responsible – to the extent permitted by law.

If the Guest is a consumer residing in an EU member state, mandatory consumer protection regulations of that state remain unaffected.

Host’s Right of Access:

The Host or persons authorized by them are entitled to enter the accommodation at reasonable times after prior notice, in particular to carry out necessary repairs, maintenance work, or inspections. In urgent cases or if there is imminent danger, access is also permitted without prior notice.

Termination of Contract by the Host:

The Host is entitled to terminate the contractual relationship with immediate effect for good cause, in particular if:

In such a case, there is no entitlement to a refund of payments already made.

Severability Clause:

Should individual provisions of these terms and conditions be or become invalid or unenforceable in whole or in part, the validity of the remaining provisions shall remain unaffected.

The invalid provision shall be replaced by one that comes as close as possible to the economic purpose of the invalid provision.

Written Form Clause:

Changes or additions to this agreement must be in writing. This also applies to the waiver of the written form requirement.

These terms and conditions apply exclusively to bookings made via the website or other communication channels of the Host. For bookings via third-party platforms, their respective contractual terms and conditions shall take precedence.