Privacy Policy

Controller

The following are responsible for the processing of personal data in connection with the use of
this website and booking processing:

in mobilis Objektmanagement GmbH
Himmelreichweg 37b
8044 Graz
Austria
office@urlaubammeer.at

as well as

Nikola Property d.o.o
Radica Stjepana 14a
23000 Zadar
Croatia
office@nikola-property.com

The aforementioned companies are joint controllers within the meaning of Art. 26
GDPR.

mobilis Objektmanagement GmbH is responsible for operating the website and
the booking platform and processes data as part of the website and
booking process.

Nikola Property d.o.o. is responsible for providing the stay and
processes data for the performance of the accommodation contract and to fulfil
legal obligations.

Processing of personal data

We process personal data that you provide to us as part of a booking
or when contacting us, in particular:

• Name
• Contact details
• Booking information
• Identification data
• Billing details
  Processing is carried out for the purpose of:
• Contract fulfilment
• Booking processing
• Guest management
• Fulfilment of statutory reporting obligations
• Communication with you

Legal basis: Art. 6(1)(b) GDPR.

Hosting and server log files

This website is hosted by Hetzner. When you visit the website,
so-called server log files are automatically stored. The following data may
be collected: IP address, date and time, pages accessed, browser type,
browser version, operating system, referrer URL.
Processing is carried out for the purpose of ensuring trouble-free operation
of the website, for system security, and to defend against attacks.
The legal basis is Art. 6 (1) (f) GDPR (legitimate interest in secure
operation).

Cookies & analysis

This website uses cookies for functionality and to analyze
user behavior.
We distinguish between the following types of cookies:

• Technically necessary cookies
  These cookies are required to enable the operation of the website and the
  booking process. This includes: storing shopping cart contents, storing booking data during the
  checkout process, login status, security settings, protection against
  misuse
  The legal basis is Art. 6(1)(b) GDPR (performance of a contract) and Art. 6
  (1)(f) GDPR (legitimate interest in secure and
  functional website operation).
  These cookies cannot be disabled because without them the website will not
  function properly.
• Analytics cookies
  If analytics or statistics tools are used, these cookies are used
  to evaluate user behaviour on the website in order to improve our offering
  .
  In particular, the following data may be processed: IP address,
  pages accessed, time spent on the site, visitor origin.
  Legal basis is Art. 6(1)(a) GDPR (consent).

Analytics cookies are only set if you have previously consented via our cookie
banner.

• Marketing cookies
  Marketing cookies make it possible to show users interest-based advertising
  or to measure the success of advertising campaigns.
  Legal basis is Art. 6(1)(a) GDPR (consent).
  These cookies are also only set after you have given your consent.
  You can adjust your cookie settings at any time via the cookie banner or your
  browser settings.

Booking system

WooCommerce is used to process bookings. The personal data entered
during the booking process is stored and processed
to the extent necessary for the performance of the contract.
The legal basis for this is Art. 6 (1) (b) GDPR (performance of contract).
Technically necessary cookies are used to enable the booking
process.

Payment processing

We use various payment service providers (e.g.,
credit card providers, online payment services) to process payments.
The available payment methods are displayed during the booking process.
As part of payment processing, personal data (e.g., name,
payment amount, booking data, payment information) is transmitted to the selected
payment service provider, insofar as this is necessary for the performance of the
contract.

The legal basis for this is Art. 6 (1) (b) GDPR (performance of contract).
Data may be transferred to third countries (e.g., USA).
Payments can be processed via external providers, in particular:

• Stripe
• PayPal
• Klarna
• Mollie
• Credit card providers

Payments are transmitted directly to the respective payment service provider. It
applies their privacy policies.
We reserve the right to use additional payment service providers or to change existing
ones.

Data disclosure

Your data will only be shared if this is necessary for the performance of the contract,
in particular between the companies mentioned above and
to authorities within the framework of legal obligations.
No further disclosure will take place without your consent.

Storage duration

Your data will only be stored for as long as is necessary for the performance of the contract and to
comply with legal retention obligations. The tax law
retention period is 7 years.

Your rights

You generally have the right to:

• Access
• Rectification
• Erasure
• Restriction of processing
• Data portability
• Withdrawal of consent
• Right to lodge a complaint with a supervisory authority
  If you have any questions, you can contact us at any time.

Data security

For security reasons and to protect the transmission of
confidential content, this website uses SSL or TLS encryption.
You can recognize an encrypted connection by the fact that the browser’s address bar
starts with “https://”.
We use appropriate technical and organizational security measures
to protect personal data against accidental or intentional manipulation,
loss, destruction, or unauthorized access.

Newsletter

If you sign up, we process your email address to send you
information.
Registration is voluntary. You can revoke your consent at any time with effect
for the future.
Legal basis: Art. 6 (1) (a) GDPR (consent)

Contact

If you have any questions about the processing of your data, please contact us at:
office@urlaubammeer.at